Shipping policy

Thank you for choosing to shop with FRANCESCA SHAWNEE GUILFORD. We strive to prepare and dispatch your consumer electronics orders in a careful and timely manner. The sections below explain how we handle order preparation, shipment, tracking, and related matters.

1. Order Handling Period

Once your order has been confirmed, our team will begin preparing it for shipment. Please allow between 1 and 5 business days for this preparation stage, not counting Saturdays, Sundays, or public holidays. During periods of unusually high order volume, preparation may take somewhat longer than usual. Should a notable delay occur, we will make reasonable efforts to inform you about the situation.

2. Shipping Charges and Estimated Delivery

Shipping costs for your order are determined at the checkout stage and shown before you complete your purchase. For standard shipping, the estimated delivery period is approximately 15 business days. This timeframe is an estimate only and may be affected by factors outside our control, including carrier disruptions, customs procedures, weather events, logistical difficulties, or holiday schedules.

3. Dispatch Notification and Tracking

After your order has been handed over for shipment, a dispatch notification will be sent to you together with tracking details. Please note that tracking information may take roughly 24 to 48 hours after dispatch before it becomes visible in the carrier's system.

4. Address Accuracy

Customers are responsible for providing a complete and correct shipping address when placing an order. FRANCESCA SHAWNEE GUILFORD cannot accept responsibility for orders sent to addresses that are inaccurate or missing information. In cases where a parcel is returned because of an address problem, an additional shipping charge may be required before the order can be sent again.

5. Lost or Damaged Shipments

Should your parcel be lost while in transit, please reach out to us within 2 days from the date the delivery was expected. If your order arrives with damage, please contact us within 24 hours of receiving it and include clear photographs showing both the damaged products and the packaging. Once we have reviewed the matter, we will work toward a prompt resolution.

6. Product Care and Proper Use

Consumer electronics should be operated, stored, and maintained in accordance with the instructions supplied with each item. FRANCESCA SHAWNEE GUILFORD is not liable for damage resulting from improper handling, unauthorized modification, incorrect power sources, or misuse of the product.

7. Overseas Shipping and Customs

For orders shipped outside the United States, customs duties, taxes, or import charges may be imposed by the destination country. Such charges are the responsibility of the customer and are not included in the product price or the shipping fee.

8. Contact Information

If you have any questions about this Shipping Policy, please contact us:

Company Name: FRANCESCA SHAWNEE GUILFORD
Email: contact@francescawear.shop
Phone: +1 413-738-1589
Address: 8304 Endive Ave, Tampa, FL 33619, United States